Privacy Notice

This Privacy Notice explains how we collect, use, and protect your personal information. Please read this notice carefully to understand our practices regarding your data.

        Contact details:
        Post: Flat 42, Britannia House, 16 York Place, LEEDS, LS1 2EU, GB
        Telephone: 07521431711
        Email: linda.mcmahon@liveableskin.com
      

We collect or use the following information to provide patient care,services, pharmaceutical products and other goods:
      • Name, address and contact details
      • Gender
      • Pronoun preferences
      • Date of birth
      • NHS/HSC/CHI number
      • Next of Kin details including any support networks
      • Emergency contact details
      • Photographs
      • Health information (including medical conditions, allergies, medicalrequirements and 
      medical history)
      • Information about care needs (including disabilities, homeconditions, medication and 
      dietary requirements and general careprovisions)
      • Test results (including psychological evaluations, scans, bloods, x-rays, tissue tests 
      and genetic tests)
      • Payment details (including card or bank information for transfersand direct debits)
      • Records of meetings and decisions
      • Details of the General Practitioner
      
      We also collect the following information to provide patient care,services, pharmaceutical products and other goods:
      • Health information
      
      We collect or use the following information for safeguarding or public protection reasons:
      • Name, address and contact details
      • NHS/HSC/CHI number
      • Emergency contact details
      • Photographs
      • Health information (including medical conditions, allergies, medicalrequirements and medical history)
      • Information about care needs (including disabilities, homeconditions, dietary requirements and general care provisions)
      • Relevant information from previous investigations
      • Test results (including psychological evaluations, scans, bloods, x-rays, tissue tests and genetic tests)
      • Records of meetings and decisions
      
      We also collect the following information for safeguarding or publicprotection reasons:
      • Health information
      
      We collect or use the following personal information to comply with legal requirements:
      • Name
      • Contact information
      • Health and safety information
      • Safeguarding information
      
      We also collect the following information to comply with legal requirements:
      • Health information
      
      We collect or use the following personal information for dealing with queries, complaints or claims:
      • Names and contact details
      • Address
      • Payment details
      • Purchase or service history
      • Witness statements and contact details
      • Relevant information from previous investigations
      • Customer or client accounts and records
      • Financial transaction information
      • Information relating to health and safety (including incidentinvestigation details and reports and accident book records)
      • Correspondence
      
      We also collect the following information for dealing with queries,complaints or claims:
      • Health information

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. 
      
      Which lawful basis we rely on may affect your data protection rights whichare in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
      
      • Your right of access - You have the right to ask us for copies of your personal information. You can request other information suchas details about where we get personal information from and whowe share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
      
      • Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate orincomplete. You can read more about this right here.
     
      • Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
     
      • Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
      
      • Your right to object to processing - You have the right to object to the processing of your personal data. You can read more aboutthis right here.
      
      • Your right to data portability - You have the right to ask that wetransfer the personal information you gave us to anotherorganisation, or to you. You can read more about this right here.
      
      • Your right to withdraw consent – When we use consent as ourlawful basis you have the right to withdraw your consent at anytime. You can read more about this right here.
      
      If you make a request, we must respond to you without undue delay andin any event within one month.
      
      To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
      
      Our lawful bases for the collection and use of your data
      
      Our lawful bases for collecting or using personal information to provide patient care, services, pharmaceutical products and other goodsare:
      
      • Consent - we have permission from you after we gave you all therelevant information. All of your data protection rights may apply,except the right to object. To be clear, you do have the right towithdraw your consent at any time.
      
      • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights mayapply, except the right to erasure, the right to object and the rightto data portability.
      
      • Legitimate interest:
      
      o We collect personal information to aid assessment of your condition, and formulation of a care plan. With your consent;we share this information with your GP.
     
     Our lawful bases for collecting or using personal information for safeguarding or public protection reasons are:
     
     • Consent - we have permission from you after we gave you all therelevant information. All of your data protection rights may apply,except the right to object. To be clear, you do have the right towithdraw your consent at any time.
     
     • Legal obligation – we have to collect or use your information so wecan comply with the law. All of your data protection rights mayapply, except the right to erasure, the right to object and the rightto data portability.
     
     Our lawful bases for collecting or using personal information to complywith legal requirements are:
     
     • Consent - we have permission from you after we gave you all therelevant information. All of your data protection rights may apply,except the right to object. To be clear, you do have the right to withdraw your consent at any time.
     
     • Legal obligation – we have to collect or use your information so wecan comply with the law. All of your data protection rights mayapply, except the right to erasure, the right to object and the rightto data portability.
     
     Our lawful bases for collecting or using personal information for dealingwith queries, complaints or claims are:
     
     • Consent - we have permission from you after we gave you all therelevant information. All of your data protection rights may apply,except the right to object. To be clear, you do have the right towithdraw your consent at any time.
     
     • Legal obligation – we have to collect or use your information so wecan comply with the law. All of your data protection rights mayapply, except the right to erasure, the right to object and the rightto data portability.
      

      •	Directly from you
      
      •	Family members or carers
      
      •	Other health and care providers
     
      •	The referring clinician 
      

For information on how long we keep personal information, see our retention schedule at www.liveableskin.com

Others we share personal information with

•	Other health providers (eg GPs and consultants)

•	Organisations we need to share information with for safeguarding reasons

We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:

•	you’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);
•	we have a legal requirement (including court orders) to collect, share or use the data;
•	on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);
•	If in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or
•	If in Scotland – we have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process.

We comply with the NHS England Records Management Code of Practice 2023.
      
     If you are an adult, your health record will be kept for 8 years after your last treatment, and will then be destroyed.
    
    For children, the records will be kept until their 25th birthday, or, if the child was 17 years of age at their last treatment, the records will be kept until their 26th birthday.' 
    

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Others we share personal information with

•	Other health providers (eg GPs and consultants)

•	Organisations we need to share information with for safeguarding reasons
  

Last updated
21 August 2024